CONTACT US

Have you visited the Park? Tell us about your experience and impressions. Do you have a message or comment for the Park management team? Use the form below, indicating the subject of your message, so that it can be sent to the appropriate person for review, evaluation, or response.

FEEDBACK AND GRIEVANCE REDRESS MECHANISM

Are you part of a local community near the Park? The Park management team is here to listen to you. 

As part of the Park's Feedback and Grievance Redress Mechanism (FGRM), please use the form to share any grievances, complaints, ideas, or recommendations you would like to bring to the attention of the Park management team. 

Your complaint will be handled anonymously, in accordance with the FGRM procedure.

The FGRM can also be accessed via suggestion boxes in localities near the Park, and via KBNP community facilitators.

ACCESS THE
FGRM FORM

ALL OUR CONTACTS

We are here to help you! Whether you are a visitor, journalist, researcher or protected area management professional, you will find the right contacts for your needs below.

Visitor Center - Tshivanga (Park Headquarters) 

Opening days and hours: 
Monday - Sunday / 7:00 a.m. - 4:00 p.m. 

Email : visit@visitkahuzibiega.org
Telephone: +243 (0)97 405-1800 (WhatsApp)
Address: Kahuzi-Biega National Park - Tshivanga Headquarters, Kabare Territory, South Kivu Province, Democratic Republic of Congo

GPS coordinates of the visitor center - -2.315125, 28.758535
Coordonnées GPS du site d’atterrissage des hélicoptères - -2.315203, 28.759295

Emergencies in the Park

In case of emergency, please contact our response team immediately.

Telephone: XXXXXXX
GPS coordinates of the helicopter landing site - -2.315125, 28.758535

Booking office in Bukavu

Our office in Bukavu can assist you with reservations, visa applications, and any other information related to your visit.

Opening days and hours: 
Monday - Friday / 8:30 a.m. - 4:00 p.m.
Saturday and Sunday: CLOSED

Email: reservations@visitkahuzibiega.org
Telephone: +243 (0)89 924-7216 (WhatsApp)
Address: n°190 Avenue Patrice Emmery Lumumba, Nyawera, Ndendere District/Ibanda Commune

Media and other requests

For any requests relating to the press, filming or photography, as well as our work programs (wildlife protection, community conservation, scientific research and environmental education), please contact info@visitkahuzibiega.org.

Check out our FREQUENTLY ASKED QUESTIONS (FAQ)
Everything you need to know before visiting, researching, or reporting on Kahuzi-Biega National Park.